Details: Office Location / Address: Regular Education Level: NAM-USA-TX-Irving, NAM-USA-KY-Florence Shift: Full-time Employee Status: Bachelor's Degree Citigroup's Global Consumer Group serves consumers through retail banking, cards, and consumer finance, providing a full range of innovative and comprehensive products and services. Our businesses also offer industry-leading advanced technology, a strong worldwide presence, and a powerful global franchise. Voice Recording Application Sr. Manager The role of the Voice Recording Application Sr. Manager is to provide technical and operational leadership for the Voice Recording Systems. This includes both production support resolving trouble tickets to support daily business operations, Enginnering, capacity planning, project implementations and compliance governance. The Voice Recording Application Sr. Manager will partner with Operations, other IT groups, and the voice recorder to troubleshoot, diagnose and resolve production problems. Work efforts must comply with Service Level Agreements (SLAs) and Citi standards for incident management, change control and documentation.In Requisition:Provide on-call coverage (24/7) for voice recorders trouble ticketsGather necessary data / examples to diagnose problemWhen appropriate, open and manage vendor support requestsDevelop or determine problem resolutionTest resolution on development systemObtain operational approval of test results and implementation planFollow Citi IT change implementation requirementsParticipate in required conference calls for severity 1/2 issuesEnsure prompt resolution and SLA complianceImplement system enhancement requestsAssess deliverables, identify critical paths and dependenciesEstimate time and cost requirementsEstablish development plan, schedule, and risk / contingency plansTest any system changes in development environment prior to implementationCoordinate scheduling and implementation of request solutionFollow Citi IT change implementation requirementsCommunicate request status to the internal Citi customersDocument timely status updates on assigned trouble tickets and maintenance requests
Showing posts with label Manager. Show all posts
Showing posts with label Manager. Show all posts
Sunday, 15 July 2012
Sunday, 8 July 2012
Paralegal Manager
Details: Legal Established Columbia Law Firm focused on REO closings, DIL, Title Claim and Title Policy matters for major banks seeks EXPERIENCED paralegal-manager who has a strong work ethic and focus. LPS Desktop , Softpro and AMN experience preferred for compliance reporting. Excellent opportunity with high base salary plus benefits with possible bonuses. Reply to Box 12004 at Source - The State
Wednesday, 4 July 2012
CRM Manager
Details: CRM Manager needed at large law firm in Atlanta. The CRM Manager is responsible for managing all aspects of the firm’s CRM system. The CRM Manager plays a crucial role in enhancing the firm’s marketing and business development efforts. The individual will respond to user inquiries within the firm regarding data additions and changes, and researching client, prospect and alumni information to ensure the database contains current and accurate information.Responsibilities include, but are not limited to: Establish CRM database guidelines, measurements and metrics. Create data entry and list management processes. Monitor data cleanup and data entry assignments for data stewards. Understand list management regulations. Develop training programs and materials. Assist with relationships with CRM-related vendors.
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